Frequently Asked Questions (FAQ)
General Information
What is Onesimus Publisher?
Onesimus Publisher is a versatile online platform where you can rent or purchase physical copies of books. We cater to avid readers by providing flexible options for accessing a wide range of literary works.
Subscription and Membership
How do I create an account?
Accounts are created automatically when you purchase a subscription plan. Simply choose a subscription plan that suits your needs, complete the payment process, and your account will be set up.
What subscription plans do you offer?
We offer several subscription plans to cater to different reading needs, including monthly, quarterly, and annual plans. Each plan comes with its own set of benefits and rental allowances.
Q: How do I manage my subscription?
You can manage your subscription by logging into your account and navigating to the “My Subscription” section. Here, you can upgrade, downgrade, or cancel your subscription at any time.
Renting Books
How do I create an account?
Accounts are created automatically when you purchase a subscription plan. Simply choose a subscription plan that suits your needs, complete the payment process, and your account will be set up.
What subscription plans do you offer?
We offer several subscription plans to cater to different reading needs, including monthly, quarterly, and annual plans. Each plan comes with its own set of benefits and rental allowances.
How do I manage my subscription?
You can manage your subscription by logging into your account and navigating to the “My Subscription” section. Here, you can upgrade, downgrade, or cancel your subscription at any time.
Purchasing Books
How do I buy a book?
To purchase a book, browse our catalog, select the book you want to buy, and click the “Buy” button. Follow the checkout process to complete your purchase
Can I return a purchased book?
We accept returns of purchased books within 14 days of delivery, provided the book is in its original condition. Please contact our customer service to initiate a return.
Delivery and Shipping
How long does it take to receive my book?
Delivery times vary based on your location. Typically, orders are processed within 2-3 business days, and shipping times range from 5-7 business days for standard delivery.
Do you offer international shipping?
Yes, we offer international shipping. Please note that shipping fees and delivery times will vary based on the destination.
Payments and Billing
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. All transactions are processed through a secure payment gateway.
Is my payment information secure?
Yes, your payment information is secure. We use advanced encryption and security protocols to ensure your data is protected.
Support and Contact
How can I contact customer support?
You can contact our customer support team via the “Contact Us” page on our website. We are available Monday through Friday from 9 AM to 5 PM EST.
What if I have issues with my rental or purchase?
If you encounter any issues with your rental or purchase, please reach out to our customer support team. We are here to help resolve any problems promptly.
Miscellaneous
Do you offer digital copies of books?
Currently, Onesimus Publisher focuses on physical copies for both rental and purchase. We are exploring the option to include digital copies in the future.
Can I suggest books for the catalog?
Yes, we welcome suggestions from our users. Please use the “Book Suggestions” form on our website to submit your recommendations.
How do I stay updated on new arrivals and promotions?
Sign up for our newsletter to receive updates on new arrivals, promotions, and exclusive offers. You can subscribe by entering your email address in the subscription box on our homepage.