Privacy Policy for Onesimus Publisher
Effective Date: October 01, 2024.
At Onesimus Theological Books Publisher House (“we,” “us,” or “our”), we value your privacy and are dedicated to protecting your personal and sensitive data. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with the Onesimus App, which provides access to theological literature in multiple Ethiopian languages. By using the app, you agree to the practices outlined in this policy.
1. Information We Collect
To provide you with the best possible experience, we collect various types of information, including:
Personal Information: When you purchase books or interact with our services, we may collect your name, email address, contact details, and payment information. This helps us to process transactions and provide customer support.
Device Information: We gather data related to your device, such as your IP address, device type, and operating system version, to improve app functionality and troubleshoot potential issues.
Usage Data: We track your reading preferences, downloaded content, and interactions with the app to enhance your user experience. This data allows us to offer personalized content recommendations and manage your offline reading capabilities.
Sensitive Permissions: We may request access to sensitive data, such as storage on your device, to allow for the downloading and offline reading of digital books. We always seek your explicit permission before accessing such data.
2. How We Use Your Information
The information we collect serves several purposes, all aimed at delivering a rich and seamless experience when using the Onesimus app. Specifically, we use your information to:
Access to Theological Literature: Provide access to theological books published by Onesimus Theological Books Publisher House. Our app focuses on making theological education accessible in key Ethiopian languages, including Amharic, Oromiffa, and Tigrigna.
Physical and Digital Purchases: Facilitate the purchase and delivery of physical books, as well as the download and reading of digital content (both online and offline).
Improve User Experience: Personalize the app based on your preferences and past usage, making it easier for you to find relevant content and have a smoother reading experience.
Processing Transactions: Safeguard payment information to process transactions efficiently and securely, while also allowing us to resolve potential issues with orders.
Customer Support: Provide timely assistance in case of questions, complaints, or technical issues with the app, your account, or your purchases.
3. Sharing of Information
Your privacy is important to us. We limit sharing your information only in cases where it is essential for providing the service. Specifically:
Service Providers: We may share your information with trusted third-party service providers that assist us in running our app, such as payment processors or hosting services. These partners are required to uphold strict confidentiality agreements to ensure your data remains safe.
Legal Requirements: In rare cases, we may be required to disclose your information to comply with legal obligations or respond to government requests.
Non-Personal Data: We may share aggregated, non-personally identifiable data for analytical purposes or improvements. This data cannot be used to identify individual users.
4. Ads and Monetization
The Onesimus app does not contain third-party ads. However, we may display internal promotions for other books, services, or events related to Onesimus Theological Books Publisher House. You will not encounter invasive ads from external advertisers.
5. Data Security
We are committed to safeguarding your data with the following practices:
- Encryption: All sensitive information, such as payment details, is encrypted during transmission to protect it from unauthorized access.
- Secure Storage: Your data is stored in secure systems that meet industry standards for privacy protection.
- Access Control: Only authorized personnel have access to your personal data, and we employ multi-layered security protocols to ensure your information is protected.
6. Refund and Returns Policy
At Onesimus, we strive to provide a fulfilling experience for all customers. Below is our Refund and Returns Policy, ensuring transparency in our service:
Refund Policy
Eligibility for Refund: Physical books are eligible for refunds if they are returned in their original condition—unused and undamaged—within 14 days of the delivery date. To initiate a return, you must provide a valid proof of purchase, such as an order confirmation or receipt.
Non-Refundable Items:
- Clearance sale items
- Digital content or e-books (if applicable)
- Subscription fees (see below for subscription-specific refund terms)
Returns Process
- Steps to Return a Book:
- Contact our customer support team via the “Contact Us” page within 14 days of receiving your order.
- Our support team will provide detailed return instructions, including the return address and required documentation.
- Package the book securely and include all original materials. Return shipping costs are the responsibility of the customer, except in cases of defects or errors on our part.
- Once we receive and inspect the returned item, you will be notified via email about the refund status. Refunds will be processed within 5-7 business days to the original payment method.
Damaged or Defective Items
If you receive a damaged or defective book, notify our support team immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.
Subscription Refunds
Subscription fees are non-refundable. You can cancel your subscription at any time, but you will continue to have access to your benefits until the end of the current billing cycle. No partial refunds are provided for unused portions of the subscription.
Additional Information
- Processing Time: Refunds are typically processed within 5-7 business days after receiving and inspecting the returned item.
- Non-Refundable Shipping Costs: Original shipping fees are non-refundable, except when the return is due to an error on our part (e.g., shipping the wrong or defective item).
7. App Access and Restrictions
If access to specific areas of the app requires login credentials or a membership, this will be clearly indicated within the app. You will be provided with the necessary instructions to gain access to restricted content, which may include:
- Sign-in details
- Membership or subscription credentials
- Location-based access controls
If you encounter issues with restricted sections, contact customer support for assistance.
8. Target Audience and Compliance
The Onesimus app serves a wide audience, including theological students, preachers, and schools. The app’s content is designed for educational and religious purposes. As part of our compliance with Google Play’s policies, we ensure that our app is appropriate for the target audience, especially in terms of content rating, permissions, and user safety.
9. Updates to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological advancements. Any updates will be communicated through the app and on our website, so users are always aware of our latest privacy practices.
Contact Information
For questions, concerns, or requests related to this Privacy Policy, refunds, or app usage, please contact us via the following:
- Email: [email protected]
- Phone: +251 913 51 82 34
- Hours: Monday to Friday, 9 AM to 5 PM EST
We value your business and appreciate your trust in Onesimus Theological Books Publisher House.