Refund and Returns Policy
Overview
At Onesimus Publisher, we strive to ensure that our customers are completely satisfied with their purchases. Please read our refund and returns policy carefully to understand your rights and our obligations.
Refund Policy
Q: What is your refund policy for purchased books?
A: We offer refunds for purchased books under the following conditions:
Eligibility: To be eligible for a refund, the book must be in its original condition, unused, and undamaged. The return must be initiated within 14 days of the delivery date.
Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, must be provided.
Non-Refundable Items: Certain items may not be eligible for a refund, including: Books purchased as part of a clearance sale, Digital content or e-books (if applicable in the future) or Subscription fees.
Returns Policy
Q: How do I return a book?
A: To return a book, follow these steps:
Initiate a Return: Contact our customer support team through the “Contact Us” page on our website within 14 days of receiving your order. Provide your order number and the reason for the return.
Receive Return Instructions: Our customer support team will provide you with detailed return instructions, including the return shipping address and any required documentation.
Pack and Ship: Securely pack the book in its original packaging or a suitable alternative to prevent damage during shipping. Include all original materials and the return documentation provided by our support team. You are responsible for the return shipping costs.
Confirmation: Once we receive and inspect the returned book, we will notify you via email regarding the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Damaged or Defective Items
Q: What should I do if I receive a damaged or defective book?
A: If you receive a book that is damaged or defective, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including return shipping costs, at no additional cost to you.
Subscription Refunds
Q: Can I get a refund for my subscription?
A: Subscription fees are non-refundable. However, you can cancel your subscription at any time, and you will continue to have access to your benefits until the end of your current billing cycle. No partial refunds will be issued for unused portions of your subscription.
Additional Information
Processing Time: Please allow 5-7 business days for your refund to be processed after we receive your returned item.
Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part.
Contact Us: If you have any questions or need assistance with a return or refund, please contact our customer support team via the “Contact Us” page on our website.
Contact Information
For any questions or concerns regarding our Refund and Returns Policy, please reach out to our customer support team:
Email: [email protected]
Phone: +251 913 51 82 34
Hours: Monday to Friday, 9 AM to 5 PM EST
Thank you for choosing Onesimus Publisher. We value your business and are committed to providing you with the best possible service.